Email backup is an important feature to ensure data availability and avoid disruption of email services.RediffmailPro email backup solution is automated, scalable, and easy to operate.

RediffmailPro email backup feature is cloud based backup system, where it stores the emails sent and received by the email address in a separate system keeping the same mailbox structure which replicates the user’s primary mailbox.

Some vital features of the RediffmailPro email backup solution:

1. Continuous backup – The system automatically backs up the emails sent and received by the mailbox, so the administrator does not have to worry about the periodicity of the backup.
2. Accidentally deleted emails – As the email backup is present on the server, the administrator can restore the emails of specific date range, if the user accidentally deletes any emails from the mailbox.
3. Easy restoration – The administrator can restore the backup of an email address with a single click after selecting the date range for which the email data needs to be restored.
4. Selective backup – In any organization, not every user’s mailbox needs to be backed up. As an administrator of emails, you can decide to back up mailboxes of only certain users.

To enable the backup feature for your domain name, you will have to accordingly communicate with your Account Manager.

After enabling the email backup policy, you can perform the steps mentioned below to assign the users with the email backup policy.

1. Login to the admin email address – admin@domain_name.
2. Click on the Admin option to open the admin panel.
3. Other Services >> Email backup
4. Click on “Manage unassigned accounts” >> Assign >> Select email addresses >> Proceed.

As mentioned, to restore the backup of any email address, the administrator will have to select the date range (from date and to date) and click on “Restore” button in the Email backup option via “Manage assigned accounts”.

Note: The emails will be backed up by the server after the email backup solution is assigned to an email address.

Alternatively, for backup purpose you can download existing data with the help of an email client like Microsoft Outlook or Mozilla Thunderbird in the form of .pst,.eml, etc however this again has to be monitored regularly hence cloud backup is best suggested.

Common FAQs in Email Backup

How frequently backup is taken?
Storing emails in back up mailbox is a continuous process. As soon as user sends or receives a mail, it also gets stored in back up mailbox.

How secure is backup? Who can access the backup system?
The backup mailbox is completely secured. Only the administrator has access to email backup system.

Whether sent mails also gets backed up?
Yes. All the mails sent from web interface or Rediffmail NG application gets backed up. However, if you are using desktop mail clients such as Mozilla Thunderbird or Microsoft Outlook, the sent mails will not be backed up unless the user has allowed the sent emails to be saved from the Settings option.

Can users restore the mails by themselves?
To restore mails or complete mailbox, users have to send a request to administrator. Administrator then restores mails in primary mailbox. User can then access them on webmail or download in their desktop mail clients again.

In which folder mails will be restored?
Rediff email backup solution retains the mailbox folder structure. Thus when the mails are restored, they are restored in their respective folder on primary mailbox. For ex. sent mails will be restored in sent folder of primary mailbox.

How to restore user’s mailbox when his primary mail account is deleted?
Administrator has to create user again with same email id and restore the mailbox.