When you send an email, it is almost immediately delivered to the recipients. However in the background there are multiple events that happens to make sure that the intended email is delivered properly.

While majority of the emails are delivered properly. Sometimes there can be problems with email deliverability. These problems can be either at the sender or receiver end.

Given below are some most common questions asked related to Incoming email deliveries.

• None of my users are receiving emails

  There can be multiple reasons for users not receiving emails.

  • MX Record – You need to check the MX record of your domain, it has to point to Rediff Servers. If the MX record is not pointing to Rediff then the incoming emails will get affected.
    Steps to check the MX record are explained in this video tutorial.
  • Incoming Restrictions – There is a possibility that the Administrator has mistakenly set incorrect restrictions for incoming emails & hence all the incoming emails are getting bounced to the sender. How to set proper Incoming Restrictions is explained in this video:

• Which DNS records do we need to add or edit for using Rediffmail Enterprise Emails?

  • Webmail

    You need to point the cname record for your webmail i.e mail.example.com / webmail.example.com to platform.rediffmailpro.com This will help you access the emails over the web interface.

  • MX records

    Point the MX records of the domain “example.com” to mail.rediffmailpro.com with Preference/Priority = 10 This record is very important to activate your account.

  • SPF record

    SPF records are a type of DNS TXT record commonly used for email authentication You need to add the mentioned txt record – “v=spf1 redirect=_spf.rediffmailpro.com -all”

• Change DNS records: Set up MX & CNAME records

  To activate Rediffmail Enterprise Mailing, your domain’s MX records must be pointing to Rediffmail servers.

  You can add/Manage MX records using the control panel given by your domain host or hosting provider (wherever your current DNS is pointing).

  Below Mentioned are some of the identified hosts & steps required for MX changes, if you are not sure of your current DNS provider then check same through whois lookup

  • • GODADDY
    • BIGROCK/RESELLERCLUB
    • CPANEL
    • NETWORK SOLUTIONS
    • HOSTGATOR
    • ONLINENIC
    • HOSTINGER
    • ENOM
    • 1and1

• How do I create users

  There are 2 methods you can use to add users.

  • SINGLE user at a time.
    
  • Bulk Users by uploading CSV sheet – Please check this Video Tutorial.

  Follow the steps mentioned in the tutorials to create users in Bulk. Please go through the video properly as it explains all the points required for bulk user creation.

• How do I create a Group / Mailing list / Distribution list account?

  • The group email account will have a collection of other email accounts as its members. A group id is an email account to which the sender will send mail & the members of the group will receive the mail. Group Email is also known by different names like “Mailing List“, and “Distribution List” & the administrator can also apply for permissions on the group email accounts if needed.
  • The Video Tutorial below explains how you can create the mailing list in Rediffmail Enterprise.

• I want to configure emails in Outlook / Thunderbird.

  You can configure emails in POP or IMAP, please go through the tutorials below for setup.

  • POP settings for your email client
    
  • IMAP settings for your email client
    

• How can the users access emails on their Mobile Devices?

  Rediffmail on the Mobile APP is available for users.

  • ANDROID USERS – Download App from Google Playstore.
  • IOS USERS – Download App from Apple Store.

• What is the process to migrate data from other service provider to Rediff?

  You can easily Migrate emails from Gsuite and O365 or any other cloud /local email service provider to Rediff. We will provide a Migration Panel using which you can migrate the data & monitor the overall migration process.

  • You need to send email to migration@rediffmailpro.com.
  • Migration team will accordingly release the migration panel.

• How can I archive emails?

  Steps to configure archival account for your domain is given below.

  • ANDROID USERS – Download App from Google Playstore.
  • IOS USERS – Download App from Apple Store.

• How do i activate Rcloud & RediffOnscreen for users?

  If you have taken licenses for Rcloud & RediffOnscreen then follow the steps given in this Video Tutorial to assign the licenses to users.